By choosing to have a calm response to what seems negative you bring clarity and balance to your message. People not only learn from what you say, but how you say it. Each reaction we have is there to inspect us and reveal our own nature to ourselves and for ourselves; it is never about others. And remember, when you are speaking to someone else you are really speaking only to yourself. Everything you say to someone else is for your clarity, not theirs you are presenting yourself, to yourself, for yourself at every moment.
— Bryant McGill
post "Having a calm response"