Cultivating cross-cultural understanding involves having the courage to listen carefully and respectfully, and then giving real and heartfelt consideration to what has been communicated. It involves reaching for deeper understanding beyond what was merely said, and into what was meant or intended. It involves considering the greater context of the history and experiences that created the need for the discussion, over what may sometimes be years, decades or even centuries. This type of high-order listening is only possible with great intention, humility and magnanimity.

— Bryant McGill

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