<!-- bryant-content-generator:start --> # A business that cannot listen to its customers is... > A business that cannot listen to its customers is in trouble. When a customer calls with a genuine concern, the right response is curiosity, thanks, and an offered solution, not defensiveness or a scripted “Is there anything else?” Tone communicates sincerity as clearly as words do. **Source:** [[livestreams/Class as Conduct — Manners, Thoughtfulness, and Service - Workbook|Class as Conduct — Manners, Thoughtfulness, and Service]] ## Share on Social Media ``` “A business that cannot listen to its customers is in trouble. When a customer calls with a genuine concern, the right response is curiosity, thanks, and an offered solution, not defensiveness or a scripted “Is there anything else?” Tone communicates sincerity as clearly as words do.” — Bryant McGill https://bryantmcgill.com/quotes/quotes-business-cannot-listen-sincerity-clearly-words ``` <!-- bryant-content-generator:end -->