<!-- bryant-content-generator:start --> # A calm response to a spill, wrong turn, or... > A calm response to a spill, wrong turn, or interruption teaches more than a speech about patience. Petty moments reveal the operating system because performance has little time to prepare. Trust remembers the pattern. **Source:** [[livestreams/How Trust Is Built Through Conduct - Workbook|How Trust Is Built Through Conduct]] ## Share on Social Media ``` “A calm response to a spill, wrong turn, or interruption teaches more than a speech about patience. Petty moments reveal the operating system because performance has little time to prepare. Trust remembers the pattern.” — Bryant McGill https://bryantmcgill.com/quotes/quotes-calm-response-spill-trust-remembers-pattern ``` <!-- bryant-content-generator:end -->