<!-- bryant-content-generator:start --> # A complaint is a description of violated... > A complaint is a description of violated expectation. Before reacting, ask whether the expectation was reasonable, whether the problem is actionable, and whether the emotional volume matches the consequence. **Source:** [[livestreams/Gratitude Non Sequiturs — Redirecting Complaint Through Negativity Judo - Workbook|Gratitude Non Sequiturs — Redirecting Complaint Through Negativity Judo]] ## Share on Social Media ``` “A complaint is a description of violated expectation. Before reacting, ask whether the expectation was reasonable, whether the problem is actionable, and whether the emotional volume matches the consequence.” — Bryant McGill https://bryantmcgill.com/quotes/quotes-complaint-description-violated-volume-matches-consequence ``` <!-- bryant-content-generator:end -->