<!-- bryant-content-generator:start --> # The customer is not always right, but the customer... > The customer is not always right, but the customer is always worth hearing. Many customers are difficult, and business owners deserve compassion, yet good feedback is a gift that helps a business improve. Criticism is no threat to your self-esteem; it informs you. **Source:** [[livestreams/Class as Conduct — Manners, Thoughtfulness, and Service - Workbook|Class as Conduct — Manners, Thoughtfulness, and Service]] ## Share on Social Media ``` “The customer is not always right, but the customer is always worth hearing. Many customers are difficult, and business owners deserve compassion, yet good feedback is a gift that helps a business improve. Criticism is no threat to your self-esteem; it informs you.” — Bryant McGill https://bryantmcgill.com/quotes/quotes-customer-always-right-self-esteem-informs ``` <!-- bryant-content-generator:end -->