<!-- bryant-content-generator:start --> # Customer relationships are human relationships... > Customer relationships are human relationships mediated by systems. Automation should preserve recognition, context, and repair rather than use efficiency as permission to become indifferent. **Source:** [[livestreams/Social Media Success — Trust, Platform Control, and Organic Reach — Primary Recording - Workbook|Social Media Success — Trust, Platform Control, and Organic Reach — Primary Recording]] ## Share on Social Media ``` “Customer relationships are human relationships mediated by systems. Automation should preserve recognition, context, and repair rather than use efficiency as permission to become indifferent.” — Bryant McGill https://bryantmcgill.com/quotes/quotes-customer-relationships-human-permission-become-indifferent ``` <!-- bryant-content-generator:end -->