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# Fulfillment is part of the promise, not clerical...
> Fulfillment is part of the promise, not clerical work after the product is finished. Five thousand orders create questions of inventory accuracy, payment reconciliation, pick-and-pack capacity, carrier performance, support volume, returns, communication, and the human strain imposed by operational overload.
**Source:** [[livestreams/Community, Product Stewardship, and the Ethics of a New Venture - Workbook|Community, Product Stewardship, and the Ethics of a New Venture]]
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“Fulfillment is part of the promise, not clerical work after the product is finished. Five thousand orders create questions of inventory accuracy, payment reconciliation, pick-and-pack capacity, carrier performance, support volume, returns, communication, and the human strain imposed by operational overload.”
— Bryant McGill
https://bryantmcgill.com/quotes/quotes-fulfillment-part-promise-imposed-operational-overload
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