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# Institutions are made of people who notice,...
> Institutions are made of people who notice, interpret, recommend, and invite. Learning institutional names without learning the humans and workflows inside them produces prestige literacy without operational literacy.
**Source:** [[livestreams/The Power of Social — Identity, Reciprocity, and Opportunity at NASDAQ - Workbook|The Power of Social — Identity, Reciprocity, and Opportunity at NASDAQ]]
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“Institutions are made of people who notice, interpret, recommend, and invite. Learning institutional names without learning the humans and workflows inside them produces prestige literacy without operational literacy.”
— Bryant McGill
https://bryantmcgill.com/quotes/quotes-institutions-made-people-without-operational-literacy
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