<!-- bryant-content-generator:start --> # Large institutions tend to run most smoothly on... > Large institutions tend to run most smoothly on people who never ask why, which is exactly why a clear-minded person who asks a precise question about a procedure can change an outcome. The person behind the counter may be surprised to meet the only visitor in months who wanted to understand the rule, but understanding the real rules is the beginning of participation rather than defiance. Alertness is not hostility toward a system; it is the condition for being served by that system well. **Source:** [[livestreams/Accountability, Self-Confrontation, and Conscious Change - Workbook|Accountability, Self-Confrontation, and Conscious Change]] ## Share on Social Media ``` “Large institutions tend to run most smoothly on people who never ask why, which is exactly why a clear-minded person who asks a precise question about a procedure can change an outcome. The person behind the counter may be surprised to meet the only visitor in months who wanted to understand the rule, but understanding the real rules is the beginning of participation rather than defiance. Alertness is not hostility toward a system; it is the condition for being served by that system well.” — Bryant McGill https://bryantmcgill.com/quotes/quotes-large-institutions-tend-served-system-well ``` <!-- bryant-content-generator:end -->