<!-- bryant-content-generator:start --> # Managers should celebrate generosity rather than... > Managers should celebrate generosity rather than treat it as a threat. When a customer leaves an unusually large tip, the gracious response is to thank them and ask what the employee did so well, not to interrogate the customer. **Source:** [[livestreams/Class as Conduct — Manners, Thoughtfulness, and Service - Workbook|Class as Conduct — Manners, Thoughtfulness, and Service]] ## Share on Social Media ``` “Managers should celebrate generosity rather than treat it as a threat. When a customer leaves an unusually large tip, the gracious response is to thank them and ask what the employee did so well, not to interrogate the customer.” — Bryant McGill https://bryantmcgill.com/quotes/quotes-managers-should-celebrate-well-interrogate-customer ``` <!-- bryant-content-generator:end -->