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# Watch your autopilot phrases. Saying “I don’t...
> Watch your autopilot phrases. Saying “I don’t care” to a customer, a child, or a partner, even absentmindedly, communicates indifference and opens a gap in the relationship; stopping to say what you really mean prevents misunderstandings and mistakes.
**Source:** [[livestreams/Class as Conduct — Manners, Thoughtfulness, and Service - Workbook|Class as Conduct — Manners, Thoughtfulness, and Service]]
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“Watch your autopilot phrases. Saying “I don’t care” to a customer, a child, or a partner, even absentmindedly, communicates indifference and opens a gap in the relationship; stopping to say what you really mean prevents misunderstandings and mistakes.”
— Bryant McGill
https://bryantmcgill.com/quotes/quotes-watch-autopilot-phrases-prevents-misunderstandings-mistakes
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