# Listen With Curiosity and Offer a Solution by Bryant McGill > “A business that cannot listen to its customers is in trouble. When a customer calls with a genuine concern, the right response is curiosity, thanks, and an offered solution, not defensiveness or a scripted “Is there anything else?” Tone communicates sincerity as clearly as words do.” > **— Bryant McGill**, *Class as Conduct Through Manners, Thoughtfulness, and Service - Livestream (Nov 2016)* ## Sources and Context - **Source:** [[livestreams/Class as Conduct Through Manners, Thoughtfulness, and Service - Livestream|Class as Conduct Through Manners, Thoughtfulness, and Service - Livestream]] — exact quotation from the dated developed livestream document (2016-11-29). ## Related Articles and Collections - **Collection:** [[collections/Simple Reminders|Simple Reminders]] - **Article:** [[articles/Bell Labs and the Distributed Architecture of American Power|Bell Labs and the Distributed Architecture of American Power]] - **Livestream:** [[livestreams/Class as Conduct Through Manners, Thoughtfulness, and Service - Livestream|Class as Conduct Through Manners, Thoughtfulness, and Service - Livestream]] ## Related Topics - [[wiki/Customer Service|Customer Service]] ## Share on Social Media ``` “A business that cannot listen to its customers is in trouble. When a customer calls with a genuine concern, the right response is curiosity, thanks, and an offered solution, not defensiveness or a scripted “Is there anything else?” Tone communicates sincerity as clearly as words do.” — Bryant McGill, Class as Conduct Through Manners, Thoughtfulness, and Service - Livestream (Nov 2016) https://bryantmcgill.com/simple-reminders-bryant-mcgill-listen-curiosity-offer-solution ```