# Products Built to Fail Erode Trust by Bryant McGill > “Planned obsolescence turns customers into repeat victims. Products deliberately designed to fail quickly extract money while eroding trust. Makers who design for longevity build reputations that outlast any single sale.” > **— Bryant McGill**, *Authenticity and the New Power Structure - Livestream (Oct 2015)* ## Sources and Context - **Source:** [[livestreams/Authenticity and the New Power Structure - Livestream|Authenticity and the New Power Structure - Livestream]] — exact quotation from the dated developed livestream document (2015-10-17). ## Related Articles and Collections - **Collection:** [[collections/Simple Reminders|Simple Reminders]] - **Article:** [[articles/Bell Labs and the Distributed Architecture of American Power|Bell Labs and the Distributed Architecture of American Power]] - **Livestream:** [[livestreams/Authenticity and the New Power Structure - Livestream|Authenticity and the New Power Structure - Livestream]] ## Related Topics - [[wiki/Product Stewardship|Product Stewardship]] ## Share on Social Media ``` “Planned obsolescence turns customers into repeat victims. Products deliberately designed to fail quickly extract money while eroding trust. Makers who design for longevity build reputations that outlast any single sale.” — Bryant McGill, Authenticity and the New Power Structure - Livestream (Oct 2015) https://bryantmcgill.com/simple-reminders-bryant-mcgill-products-fail-erode-trust ```