# Community Operations **Domain:** Community / Systems **Doc Type:** Concept Node **Maturity:** Developed ## Definition **Community Operations** is the people, processes, rituals, tools, and service standards that allow a community to remain responsive as participation grows. ## Mechanism and Practice Scale requires operational care. Assistants, communication systems, feedback channels, and humane metrics protect the relationship between a platform and its members while measuring success in increased human capability. ## Relationships - **Related concepts:** [[wiki/Community Support|Community Support]] · [[wiki/Leadership|Leadership]] · [[wiki/Social Capital|Social Capital]] ## Simple Reminders, Quotations, and Thoughts > “Engagement at scale needs support. A creator with a large audience cannot personally respond to everyone, so bringing in assistants or systems to keep interactions flowing protects the relationship with the community. Responsiveness is a commitment worth resourcing.” > **— Bryant McGill**, *Building Social Capital for Social Good - Livestream (Mar 2016)* [[reminders/Leadership/Responsiveness Is Worth Resourcing by Bryant McGill|Responsiveness Is Worth Resourcing by Bryant McGill]] > “The deepest social media metric is increased human capability. Reach, clicks, and sales matter, and the richer question is whether a network helped people learn, decide, connect, and become sources of value themselves. Measuring that kind of growth keeps a strategy humane.” > **— Bryant McGill**, *Social Media Is Social Through Reciprocity, Usefulness, and Service - Livestream (Apr 2016)* [[reminders/Leadership/Human Capability Is the Deepest Social Metric by Bryant McGill|Human Capability Is the Deepest Social Metric by Bryant McGill]]